Frequently Asked Questions

Question: Will the drivers assist riders?
Answer: Yes. They will assist riders on and off the bus, via steps or wheelchair lift, but they do not assist clients to or from the door.

Question: How much notice is required for the Dial-A-Ride service?
Answer: The earlier you make your appointment the better chance you will have of getting service. Appointments can be made 24-hours in advance, but at least three days notice is recommended.

Question: Is an aide allowed to travel with the rider?
Answer: Yes. An aide is allowed to ride with a client especially in cases where a disabled client needs assistance. The aide rides free of charge.

Question: Where can we go with the Dial-A-Ride service?
Answer: You can go Shopping (3 bag maximum), Medical Appointments, Nutritional Services, Hair Salon, Social Events, etc.

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There is No Smoking, Eating or Drinking at any time on the buses.

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Getting Ready To Go:

To help us keep on schedule, riders must be ready 1/2 hour in advance of the time they have scheduled.

Return Trip:

You must be ready at the time you scheduled for a return ride pickup. Your ride will arrive at that time or within 1/2 hour after the scheduled time.

No Show Policy:

If a rider is a No Show and the bus comes to the scheduled pick-up point he/she will receive a verbal warning. Second time he/she will receive a written warning. Third time he/she will be put on a will call list within the office and will not be able to schedule a trip for 30 days.