FREQUENTLY ASKED QUESTIONS

Click on Dial-A-Ride Service or Candystriper to reveal ther respective FAQ's

Question: Will the drivers assist riders?
Answer: Yes. They will assist riders on and off the bus, via steps or wheelchair lift, but they do not assist clients to or from the door.

Question: How much notice is required for the Dial-A-Ride service?
Answer: The earlier you make your appointment the better chance you will have of getting service. Appointments can be made 24-hours in advance, but at least three days notice is recommended.

Question: Is an aide allowed to travel with the rider?
Answer: Yes. An aide is allowed to ride with a client especially in cases where a disabled client needs assistance. The aide rides free of charge.

Question: Where can we go with the Dial-A-Ride service?
Answer: You can go Shopping (3 bag maximum), Medical Appointments, Nutritional Services, Hair Salon, Social Events, etc.

Question: How much does it cost to ride the Dial-A-Ride?
Answer: Elderly (60 and up) ride on a suggested donation of $1.25. Disabled passengers $0.65, and Adults ride for $1.25.

There is No Smoking, Eating or Drinking at any time on the buses.

Getting Ready To Go:
To help us keep on schedule, riders must be ready 1/2 hour in advance of the time they have scheduled.

Return Trip:
You must be ready at the time you scheduled for a return ride pickup. Your ride will arrive at that time or within 1/2 hour after the scheduled time.

No Show Policy:
If a rider is a No Show and the bus comes to the scheduled pick-up point he/she will receive a verbal warning. Second time he/she will receive a written warning. Third time he/she will be put on a will call list within the office and will not be able to schedule a trip.



Question: Are buses wheelchair accessible?
Answer: Yes. All buses are equipped with wheelchair lifts.

Question: Can I request to use the wheelchair lift if I do not have a wheelchair, but have difficulties with stairs?
Answer: Yes. Anyone can use the wheelchair lift if they feel they cannot use the bus stairs.

Question: Is there CANDYSTRIPER service on Saturdays?
Answer: The CANDYSTRIPER has limited service in Torrington only on Saturdays.

Question: Are service animals allowed on the bus?
Answer: Yes. Service-Animals can ride the bus.

Question: Can I request a transfer?
Answer: Transfers are FREE. Ask the bus driver for a transfer when you get on the bus.

Question: Where do I purchase bus tickets?
Answer: Bus tickets can be purchased from the drivers. Tickets are non-refundable.

Question: Do the buses run during a snowstorm or bad weather?
Answer: In event of cancellations or delays, announcements will be made on WZBG (93.7 FM) and Channel 5.

Question: How can I flag down a CANDYSTRIPER bus?
Answer: Stand at any safe corner along the routes and wave to the driver.

Question: How can I tell the CANDYSTRIPER and Dial-A-Ride buses apart?
Answer: The CANDYSTRIPER is red and white and the Dial-A-Ride buses are green and white.

Question: Can I make a reservation to be picked up a day early?
Answer: Yes. Call Northwest Connecticut Transit District at (860) 489-2535 to pre-book a pick-up.



 

Local:
(860) 489-2535

Toll Free:
(866) 906-7433


ON-BOARD BUS RULES

On the following dates, the Northwest CT Transit District office will be closed and Dial-A-Ride will not operate:
December 25, 2017
Christmas
January 1, 2018
New's Year's Day
January 15, 2018
Martin Luther King Day
February 12, 2018
Lincoln's Birthday
February 19, 2018
President's Day
March 30, 2018
Good Friday
(No W/E DAR)
May 28, 2018
Memorial Day
July 4, 2018
Independence Day
September 3, 2018
Labor Day
October 8, 2018
Columbus Day
November 11, 2018
Veterans Day
November 22, 2018
Thanksgiving
(No W/E DAR)
November 23, 2018
Friday following Thanksgiving
(No W/E DAR)
December 24, 2018
½ Day Holiday Christmas Eve
December 25, 2018
Christmas

In case of storms, etc. do one of the following for cancellation notices:
  • watch Local Cable 5
  • watch Channel 3 WFSB
  • listen to 97.3 FM WZBG

Note: If school is closed, then Dial-A-Ride service will not operate.