Accessibility Policy

Accessibility

Northwestern CT Transit is accessible to persons with disabilities. All buses are equipped with wheelchair lifts or ramps that enable persons in wheelchairs or persons who cannot navigate steps to ride utilize our services. Bus Operators are trained to assist riders use lifts and ramps and secure wheelchairs. Passengers may travel with a respirator, concentrator, and/or portable oxygen. Service animals are welcome on board our vehicles and in our facilities. Public information is available in alternative formats upon request.


Reasonable Modification Policy

Passengers with disabilities may request modifications to current service procedures to access the service. To make a request, please call us at 860-489-2535. Please submit requests at least two business days before the trip.


ADA Complaints

If you have a complaint about the accessibility of our transit system or service, or believe you have been discriminated against because of your disability, you can file a complaint. Click to download the complaint procedures and complaint form. Please provide all facts and circumstances surrounding your issue or complaint so we can fully investigate the incident. If you are unable to complete a written complaint due to a disability or if information is needed in another language we can assist you. Please contact us at 860-489-2535 or CDeane8827@aol.com.



 

Local:
(860) 489-2535

Toll Free:
(866) 906-7433


ON-BOARD BUS RULES

On the following dates, the Northwest CT Transit District office will be closed and Dial-A-Ride will not operate:
December 25, 2017
Christmas
January 1, 2018
New's Year's Day
January 15, 2018
Martin Luther King Day
February 12, 2018
Lincoln's Birthday
February 19, 2018
President's Day
March 30, 2018
Good Friday
(No W/E DAR)
May 28, 2018
Memorial Day
July 4, 2018
Independence Day
September 3, 2018
Labor Day
October 8, 2018
Columbus Day
November 11, 2018
Veterans Day
November 22, 2018
Thanksgiving
(No W/E DAR)
November 23, 2018
Friday following Thanksgiving
(No W/E DAR)
December 24, 2018
½ Day Holiday Christmas Eve
December 25, 2018
Christmas

In case of storms, etc. do one of the following for cancellation notices:
  • watch Local Cable 5
  • watch Channel 3 WFSB
  • listen to 97.3 FM WZBG

Note: If school is closed, then Dial-A-Ride service will not operate.