Northwestern CT Transit District - FREQUENTLY ASKED QUESTIONS

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For CANDYSTRIPER Frequently Asked Questions please click HERE.

The following are Frequently Asked Questions for the Dial-A-Ride Service

Question:	Will the drivers assist riders?
Answer:	Yes. They will assist riders on and off the bus, via steps or wheelchair lift, but they do not assist clients to or from the door.

Question:	How much notice is required for the Dial-A-Ride service?
Answer:	The earlier you make your appointment the better chance you will have of getting service. Appointments can be made 24-hours in advance, but at least three days notice is recommended.

Question:	Is an aide allowed to travel with the rider?
Answer:	Yes. An aide is allowed to ride with a client especially in cases where a disabled client needs assistance. The aide rides free of charge.

Question:	Where can we go with the Dial-A-Ride service?
Answer:	You can go Shopping (3 bag minimum), Medical Appointments, Nutritional Services, Hair Salon, Social Events, etc.

Question:	How much does it cost to ride the Dial-A-Ride?
Answer:	Eldery (60 and up) ride on a suggested donation of $1.00. Disabled passengers $0.50, and Adults ride for $1.00.

There is No Smoking, Eating or Drinking at any time on the buses.

Getting Ready To Go:
To help us keep on schedule, riders must be ready 1/2 hour in advance of the time they have scheduled.

Return Trip:
You must be ready at the time you scheduled for a return ride pickup. Your ride will arrive at that time or within 1/2 hour after the scheduled time.

No Show Policy:
If a rider is a No Show and the bus comes to the scheduled pick-up point he/she will receive a verbal warning. Second time he/she will receive a written warning. Third time he/she will be put on a will call list within the office and will not be able to schedule a trip.

The following are Frequently Asked Questions for the CANDYSTRIPER

Question:	Are buses wheelchair accessible?
Answer:	Yes. All buses are equipped with wheelchair lifts.

Question:	Can I request to use the wheelchair lift if I do not have a wheelchair, but have difficulties with stairs?
Answer:	Yes. Anyone can use the wheelchair lift if they feel they cannot use the bus stairs.

Question:	Is there CANDYSTRIPER service on Saturdays?
Answer:	The CANDYSTRIPER has limited service in Torrington only on Saturdays.

Question:	Are service animals allowed on the bus?
Answer:	Yes. Service dogs, such as guide dogs, can ride the bus.

Question:	Can I request a transfer?
Answer:	Transfers are FREE. Ask the bus driver for a transfer when you get on the bus.

Question:	Where do I purchase bus tickets?
Answer:	Bus tickets can be purchased from the drivers. Tickets are non-refundable.

Question:	Do the buses run during a snowstorm or bad weather?
Answer:	In event of cancellations or delays, announcements will be made on WZBG (93.7 FM) and Channel 5.

Question:	How can I flag down a CANDYSTRIPER bus?
Answer:	Stand at any safe corner along the routes and wave to the driver.

Question:	How can I tell the CANDYSTRIPER and Dial-A-Ride buses apart?
Answer:	The CANDYSTRIPER is red and white and the Dial-A-Ride buses are green and white.

Question:	Can I make a reservation to be picked up a day early?
Answer:	Yes. Call the Kelley dispatcher at (860) 489-7433 to pre-book a pick-up.

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